Legal notice
Seller Information
Seller
Kamawanu Co., Ltd.
Representative
Kazuhiro Kato
Physical Address
Kamawanu Co., Ltd.
Yu Building 3F 3-12-12 Higashi, Shibuya-ku, Tokyo 150-0011, Japan
Telephone Number
+81-3-3797-4788
Email Address
Customer Support Hours
10:00 AM – 4:00 PM (JST), Monday to Friday
(excluding weekends, Japanese national holidays, and year-end holidays)
Product Prices
All prices shown on the Website are in U.S. dollars (USD) or euros (EUR), depending on your selected currency. No Japanese consumption tax is charged on purchases made through this Website.
Shipping Fees
Standard Shipping
Flat rate: USD 25 per order
No additional charges apply under normal circumstances.
Please note that additional charges may apply for remote or special delivery areas.
Order Processing and Delivery
Orders are typically shipped within 5 business days after the order is placed (excluding weekends, Japanese national holidays, and year-end holidays).
Express shipping is not available.
Estimated delivery time is 3–7 business days after dispatch.
Payment Methods
We accept the following payment methods:
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Credit Cards
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Shop Pay
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PayPal
Payment is charged when the order is placed.
Returns and Exchanges
We accept returns or exchanges only if the products you received are defective or if we have sent you the wrong items.
In such cases, please contact us at contact@kamawanu.com within eight (8) days of receiving your order.
For more details, please refer to our Refund Policy.
Refund Policy
Refunds are available only for defective or incorrect items.
Return Shipping
If the return or exchange is due to a defective or incorrect item, we will cover the return shipping cost.
Please note that returns or exchanges for personal reasons, such as ordering the wrong item or the product not meeting your expectations, are generally not accepted.
If a return is exceptionally approved for customer-related reasons, the customer will be responsible for the return shipping cost.