Terms of service

The Japanese version of the Terms and Conditions takes precedence over the English version, which is for reference only.

To refer to the Japanese version of the Terms and Conditions, click here.

 

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) shall set forth the relationship of rights and obligations between the customers (hereinafter referred to as “Customer(s)” or “you”) and Kamawanu Co., Ltd. (hereinafter referred to as “the Company” or “us”) with regard to the purchase of our products (hereinafter referred to as the “Product(s)”). Please read the Terms and Conditions thoroughly prior to your purchase via the Website. If you do not agree to all of the terms of the Terms and Conditions, you may not purchase any Product via the Website.

 

Article 1: Terms and Conditions for the Online Store

You should have reached the age of adulthood in the state or area in which you reside or, if you have not reached the age of adulthood, your legal representative, such as your parent, should have agreed to your purchase of the Products.

You should not use the Products for any illegal or fraudulent purposes, nor should you violate any laws (including but not limited to the Copyright Act) of competent jurisdiction when you use the Products.

Also, you should not transmit any worm, virus, or code with destructive properties.

If you violate any provision of the Terms and Conditions, we will immediately terminate the provision of our service to you.

 

Article 2: General Conditions

You shall hereby agree that you shall not duplicate, make copies, photocopy, sell, resell, nor use the entirety or part of the Products or the contact information of the Website through which the Products are provided without our written and explicit authorization.

Any headings used herein are included for convenience purposes and shall not limit nor affect the Terms and Conditions in any other forms.

 

Article 3: Accuracy, Completeness, and Timeliness of Information

The information available on the Website may lack in accuracy, completeness, or recency. Information on the Website is provided as general information and should not be relied on nor used as the sole basis for making decisions without consulting a more accurate, complete, timely information source. Reliance on the information on the Website shall be carried out at your own responsibility.

The Website may contain specific historical information. The historical information is not necessarily up-to-date and is provided for your reference only.

 

Article 4: Product Price and Change of Product Price

The product price to be applied to a transaction effected between you and the Company shall be the product price that is listed on the Website at the time when you place an order via the Website. The prices of the Products may be changed without notice due to the fluctuation of shipping costs or depending on the season. (However, the price of Product for which a transaction has already been effected between you and the Company will not be changed.)

The Company retains the right to change or discontinue the sale of the Products listed on the Website at any time without notice.

The Company shall not assume any responsibility for Customers or any third party with regard to changes, quantity changes, price changes, discontinuance of sale, or the like of the Products listed on the Website.

 

Article 5: Products or Services　

Some of our Products may be purchased online from the Website only. The Products may be sold in a limited quantity and may be returned or exchanged only in accordance with our return policy.

We work to present the color and images of the Products listed on the Website as accurately as possible; however, we do not guarantee that the color shown on your device is accurate. There may be some difference in color tone or in the details between the photos and images shown on the Website and the actual Products.

We do not guarantee that the quality of the Products, services, information, or other materials you have purchased or obtained will meet your expectations.

 

Article 6: Accuracy of Invoice and Account Information

The Company shall retain the right to refuse an order placed by a Customer in the case where there are justifiable grounds, such as us detecting a fraudulent order (hereinafter referred to as “justifiable grounds”). The Company may, only when there are justifiable grounds, restrict the purchasing quantity per person, family, or order, or cancel the order itself at its own discretion. Such application of restrictions may include cases of orders using the same customer’s bank account, the same credit card, and/or the same billing or shipping address. When canceling an order, the Company will be sure to contact the Customer to notify them of the cancellation at the email address and/or address or phone number of the billing destination that has been provided to us at the time of order. The Company retains the right to restrict or prohibit the placement of orders when there is a rational reason to determine that it is an order made by a dealer, reseller, or distributor.

You shall agree to provide us with the latest, complete, and accurate purchase information and account information in relation to all purchases of the Products. You shall agree to promptly update your account information (including email address, credit card number, and the expiration period) and other information so that the Company may complete the transaction with you and contact you as necessary.

For more details, please refer to our return policy.

 

Article 7: Tools and Services of a Third Party

The Company may provide you with access to a tool and service operated by a third party, which we do not supervise or control.

You shall admit and agree that we provide the access to such a tool or service “as is” and “in an available state” without warranty, representation, or conditions of any kind, nor any corroboration. Except for cases caused by reasons attributable to us, the Company shall not assume any responsibility for matters arising from or relating to your use of the tool or service of a third party.

Any voluntary use of a tool or service that is provided via the Website shall be conducted at your own risk and discretion. You shall fully understand and approve the conditions for the relevant tool and service provided by a third party.

In addition, the Company may provide new products, services, or functions via the Website in the future. When you purchase such new products, functions, or services, or when you receive such services, you will be required each time to consent to the then-current Terms and Conditions.

 

Article 8: Links to a Third Party

The contents, products, and services that are available through the Website may include the materials or websites of a third party.

The links to a third party on the Website may direct you to a website of a third party that is unrelated to us. We are not in a position to investigate or evaluate the contents or accuracy of the website of a third party. Also, we shall not, except for cases caused by reasons attributable to us, warrant nor assume any responsibility for any materials or websites of such a third party, nor for any other materials, products, or services of such a third party.

We shall not, except for cases caused by reasons attributable to us, assume any responsibility for any damage or loss arising in relation to the purchase or use of products, services, resources, contents, or other transactions with regard to the website of a third party. Please confirm and understand fully the policies and customs of such a third party before engaging in a transaction. Please contact the third party directly if you have any complaint, claim, concern, or question for or against them.

 

Article 9: User Comments, Feedback, and other Submissions

You shall have agreed that, when you submit specific submissions (such as an application for a contest) based on our request or submit any creative idea, proposal, plan, or other materials online, via email, mail, or other methods independently from our request (hereinafter collectively referred to as “Comments”), the Company may edit, copy, publish, distribute, translate, or use in other media such Comments that you have submitted to the Company at any time and without limit. The Company shall not assume any responsibility for (1) the confidentiality of Comments, (2) payment of consideration for Comments, nor (3) response to Comments.

The Company may monitor, edit, or delete the contents that it determines at its own discretion to be illegal, offensive, threatening, slanderous, defamatory, pornographic, obscene, or otherwise undesirable, or the contents that are infringing other parties’ intellectual property rights or violating the Terms and Conditions.

You shall hereby represent that your Comments do not infringe on any rights of a third party, including copyright, trademark, right to privacy, personal right, or other individual rights or proprietary rights. You shall further represent that your Comments do not contain any slanderous, or otherwise illegal, abusive, or vulgar contents, nor do they include any computer virus or other malware that may affect the service or related operation of the Website in any way. You shall not use a fake email address, impersonate someone else, nor conduct an act that deceives the Company or a third party as to the origin of Comments. You shall take sole responsibility for your own Comments and their accuracy. The Company shall not assume any responsibility for Comments posted by you or a third party.

 

Article 10: Personal Information

When you submit your personal information through the Website, our Privacy Policy will be applied. Please click here for the details of our Privacy Policy.

 

Article 11: Clerical Mistakes, Inaccuracies, and Omissions

The Website may occasionally include information with clerical mistakes, inaccuracies, or omissions in relation to the explanation, price, promotion, offer, shipping fee, shipping time, and stock status of the Products. Except for cases in which you will be affected, we shall correct our mistakes, inaccuracies, or omissions at any time without prior notice (including after you have placed an order); and when any Product information or related information of the Website is incorrect, we shall retain the right to change or revise the information or cancel an order.

A specific date of revision that is applied on the Website should not be construed as showing that all of the information on the Website has been corrected or revised.

 

Article 12: Prohibitions

In addition to other prohibitions specified in the Terms and Conditions, you are prohibited from using the Website or the contents thereof for the following purposes:

  1. For illegal purposes
  2. To solicit others to perform or participate in any illegal activities
  3. To violate any international, federal, or state regulations, rules, or laws or regional ordinances
  4. To violate any of the intellectual property rights of the Company or of other parties
  5. To conduct harassment, abuse, insult, cause harm, defame, disdain, threat, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality, or the existence or non-existence of disability
  6. To submit false information or any information that will lead to misunderstanding
  7. To upload or transmit any virus or other malicious codes that are used, or may be used, in a manner that may affect the function or operation of the Website, websites related to the Company, or the Internet
  8. To collect or track others’ personal information.
  9. To conduct spamming, phishing, pharming, pretexts, spiders, crawling, or scraping.
  10. For any obscene or immoral purposes
  11. To impede or avoid the Website, websites related to the Company, or security functions of the Internet
  12. We retain the right to terminate the use of the Website and/or websites related to the Company by a Customer who has violated the terms of use thereof

 

Article 13: Payment Method

The amount to be paid for a Product  shall consist of the price of the Product and the handling fee for the sale of the Product.

Payment of such sum shall only be made by a credit card belonging to the purchaser themselves or other methods separately approved by us.

When you make a payment with your credit card, you shall abide by the terms of the agreement separately concluded between you and the credit card company. If any dispute arises between you and a credit card company in relation to the use of a credit card, you shall settle the dispute at your own responsibility.

Upon purchase, customs charges or customs duties may apply, depending on the country or area. Such fees, if any, shall be charged to you by DHL, the delivery company.

Depending on the country, additional fees may apply. Please note that we do not assume any responsibility on such matters.

 

Article 14: Product Warranty and Restriction of Liability

We do not guarantee that, except for cases caused by reasons attributable to us (such as a defect in the web server that we contract), your usage of the Website will not be discontinued without abnormality.

When any failure such as damage, alteration, defect, or the like is found in any Products (hereinafter referred to as “Failure, etc.”) that is caused by reasons attributable to us, we shall, subject to your written notification specifying the detail of the Failure, etc. (that is satisfactory to us), repair or exchange the Products in accordance with the separately provided return policy (hereinafter referred to as the “Warranty”).

The following cases shall not be covered by the Warranty:

  1. Failure etc. caused by use other than general usage
  2. Failure etc. caused by the use of the Product as aerospace equipment or nuclear appliance, weapon, ammunition, or other military applications
  3. Failure etc. caused by your carelessness or misuse in handling
  4. Failure etc. caused by natural disaster (including but not limited to earthquake, fire, and flood).
  5. Failure etc. caused by use not conforming to the specifications, usage, precautions for use, or conditions for use that are specified on the Website or other descriptions specified on the attached document for the Product, or the like
  6. Failure etc. caused by your processing, repair, remodeling, or disassembly
  7. Failure etc. caused by other devices
  8. Failure etc. caused by lack of experience or unintended use or method of use
  9. Failure etc. caused by your use violating the Terms and Conditions
  10. Failure etc. detected or caused after you have resold the Product
  11. The cases specified on the Website for which we do not accept repairs or exchanges

 

Repair or replacement without coverage by the Warranty shall incur fees, and the amount of which shall be separately specified by us. Depending on the nature, manufacturing date, or specifications of the Product, we may not be able to repair or exchange the Product.

 

Article 15: Indemnification and Exemption of Liability

We shall be liable only for the specifications of the Products that are listed on the Website and shall not make any assurances with regard to the fitness for purpose, usefulness, suitability for or compatibility with other products, or the selling period of the Products, or otherwise.

Except for cases caused by reasons attributable to us, we shall not assume any responsibility for any direct, indirect, consequential, or special damage, losses, or disadvantages that arise in relation to the Products.

If you are in violation of any of the precautions for use, you shall not have any rights to claim compensation nor damages against us. In cases where you incur damages due to a reason attributable to us (such as due to the Website), we shall pay damages up to the amount paid by you for the Product.

 

Article 16: Severability

If any of the provisions hereof shall be held to be illegal, invalid, or unenforceable, the unenforceable portion shall be deemed to be separated therefrom; however, such a decision shall not affect the validity and enforceability of the remaining provisions.

 

Article 17: Termination

Any rights and obligations of concerned parties, such as claims and debts, that accrued prior to the termination date of a transaction or contractual relationship under the Terms and Conditions (hereinafter referred to as “Transaction”) shall survive the termination of the Transaction for every purpose.

When we determine that you do not, or are suspected not to, comply with any provision of the Terms and Conditions, we may terminate the Transaction at any time without notice and you shall assume liability for all of the amount owed by you to be settled by the termination date of the Transaction.

 

Article 18: Entire Agreement

Any failure on our part to exercise or perform any right or provision under the Terms and Conditions shall not operate as a waiver of such right or provision.

The policies or operational rules that we list in connection with the Terms and Conditions, the Website, and the service shall constitute the entire agreement and understanding between Customers and the Company, provide the terms on the use of the service by Customers, and supersede any and all prior or concurrent agreement, communication, and proposal, whether oral or written, between Customers and the Company (including but not limited to the previous version of the Terms and Conditions).

 

Article 19: Governing Law

The Terms and Conditions and the individual agreements under which we provide you with our services shall be governed by and construed under the laws of Japan.

 

Article 20: Alteration to the Terms and Conditions

  1. We may alter the Terms and Conditions at our own discretion in cases where:
    2. (1) An alteration to the Terms and Conditions conforms to the benefit in general of Customers .
    (2) An alteration to the Terms and Conditions does not violate the purpose of the agreement and is reasonable in the context of the necessity of the alteration, equivalency of the context after the alteration, context of the alteration, and other conditions relating to the alteration.
  2. We shall make alterations to the Terms and Conditions under the preceding paragraph by preliminarily disseminating the fact and content of the alteration, as well as the effective date of the alteration in writing, via email, the Website, or other reasonable methods. The revised Terms and Conditions shall be applied to the contractual relationship between the Company and Customers on and from the effective date thereof.

 

Article 21: Contact Point

For any inquiries regarding the Terms and Conditions, please contact us at contact@kamawanu.com.