Refund policy

Returns and Exchanges

We will accept returns or exchanges if the products you received are defective or if we have sent you the wrong items. In such cases, please contact us at  contact@kamawanu.com within eight (8) days of receiving your order and provide the following information:

  1. Your order number
  2. Your name
  3. The reason for the return or exchange
  4. Photos showing the condition of the product (attached to your email)

After reviewing the information provided, we will contact you with instructions regarding the appropriate resolution.

We are unable to accept returns or exchanges in the following cases:

  • Products purchased from any website or retailer other than our official online store (kamawanu.com)

  • Returns or exchanges requested for personal reasons (e.g., ordering the wrong item or the product not meeting your expectations)

  • Requests made more than eight (8) days after delivery

  • Products that have already been used

  • Products for which proof of purchase from our online store cannot be provided

  • Products that have been damaged, stained, altered, or have absorbed odors such as perfume due to customer handling